You are to assume the role of a financial advisor at First Bank. A customer wants to open a mobile banking account to pay more bills online but is worried about identity theft and has asked for your help.
The customer has never had a bank account but wants to pay bills online. With the new bank account, the customer will be able to access the account on any device, will have a debit card linked to the account and use either the debit card or the bank’s routing and account numbers to pay bills online. The customer can pay bills on any device with internet access.
The customer has heard that mobile bank accounts provide more opportunities for identity theft and is worried. The customer asked that you explain:
- Methods identity thieves use to obtain personal information
- Actions to take that will protect personal information
- Steps to take if identify theft has occurred that will limit losses
