Case Study of the Week: A Lifelong Career in the Lodging Industry

October 31, 2022

Hotel and Lodging

You are to assume the role of the general manager at Hugo Inn – Capitol City, a full-service hotel and conference center. The district manager wants you to prepare a short presentation about different job opportunities in the lodging industry for a local career fair.

Hugo Inn – Capitol City is part of the Hugo Brands company that has over 2,000 properties worldwide. This local property features three restaurants, a coffeeshop, fitness center, spa, catering, pools, concierge services and a conference center that offers meeting space and ballrooms for various events.

Hugo Inn – Capitol City is having a difficult time finding employees for open positions within the property. There are various openings in front office operations, back-of-the house operations and in the food and beverage division. You will be exhibiting at a local career fair to highlight the various open positions and hopefully recruit new hires.

The district manager wants to preview your talking points for the exhibition and has asked to hear your remarks detailing the various positions that are included in front office operations, back-of-the house operations and in the food and beverage division. The district manager also wants you to include skills necessary for employees in the lodging industry.


Randi Bibiano
Competitive Events Specialist

As DECA’s competitive events specialist, Randi primarily authors role-play scenarios for the collegiate and high school division’s competitive events programs. She also serves as DECA’s liaison for the Virtual Business Challenge and Stock Market Game. Randi assists with the recruitment of judges for both the high school and collegiate International Career Development Conferences. Randi has worked for DECA since 1998.

Discussion Questions

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Classroom Connection

Career CLuster:

Hospitality and Tourism

Instructional Area(s):

Professional Development

Performance Indicators:

Explain employment opportunities in the lodging industry
Explain the nature of front office operations
Explain the nature of back-of-the house operations
Discuss the nature of the food and beverage division