3 Surprising Facts About the Hospitality Industry
If you’ve ever traveled, stayed at a hotel or taken a vacation at a beautiful resort, you’ve experienced bits and pieces of the hospitality industry.
The hospitality industry is one of the largest in the world. In 2016 alone, the hospitality industry grossed $199.3 billion. There is an entire world within this industry, which means there must be many hidden secrets and surprising facts to uncover!
So here are three surprising facts that you may not have known about the hospitality industry:
THE HOSPITALITY INDUSTRY IS NOT THE “HOTEL INDUSTRY”
There is a common misconception that the hospitality industry only encompasses hotels and travel. However, that is not the case. Hotels and travel are only parts of the many fields that the industry embodies including event planning, restaurant management, sales, business management, the culinary arts and more. So, if you’re considering a major in hospitality, you’re opening yourself up to a whole world of career opportunities!
THE INDUSTRY IS A 24/7 JOB
Working in the hospitality industry requires some sort of human interaction, usually available 24 hours a day
and seven days a week. Whether it’s answering calls, taking orders and scheduling appointments, someone has to be on the other side of that front desk at all times. In hotels, restaurants and resorts, people are scheduled throughout the day and overnight to ensure everyone is receiving the assistance they need. While these long hours may seem daunting, it’s all part of the exceptional customer service most industry leaders strive to maintain.
SOCIAL MEDIA IS KEY TO CUSTOMER ENGAGEMENT
You read that right! Reportedly 78% of hospitality organizations are now using social media to improve their customer engagement. This is extremely exciting considering the hospitality industry is known for face-to-face interaction when it comes to satisfying the customers.
For example, Hyatt has a 24/7 concierge service available through its Twitter account @HyattConcierge, where customers can tweet to Hyatt to receive help with reservations, travel issues and more. In this day and age, it seems technology continues to prevail even in the hospitality industry. The hospitality industry is so large that these three surprising facts don’t even begin to scratch the surface of all the opportunities it has for DECA members!
It’s not just about the hotels, travel and tourism; there is an entire world within the hospitality industry. Some of the world’s top hospitality industry leaders are part of DECA’s National Advisory Board and are ready to help you discover your career path within their field. Go to deca.org/partners to meet and connect with these partners today.
Follow Paul on Twitter @cdecavppaul.