NAAEI Ambassador Program Offers Opportunity to Connect with People Working in Residential Property Management

One of the newest initiatives that I have been working on has been our Residential Property Management (RPM) Careers Ambassador Program. As part of this program, we have identified young professionals who are relatively new to the RPM industry and feature them on our RPM Careers website. We want to give people who are interested in RPM a way to easily connect with someone working in the industry.

As I have often said in this column, people come to our industry from many different backgrounds and job experiences. Our hope with the ambassador program is to help a person thinking about a career in RPM to meet someone already in the industry who has a background similar to their own. Our website features brief bios on each of our ambassadors, as well as a way to contact them to learn more about the industry.

Ashley Accettura is one of our ambassadors. She has been in the industry for more than four years and currently works as a leasing consultant for RMK Management Corporation at The Residences at The Grove, which is located in a suburb of Chicago. Below is just some of the advice she offers to people considering a career in the industry.

  • What are the job requirements, hours, pros and cons of beginning a job in the industry? 

“This is 100 percent customer service/sales-based position. You will need to be able to do administrative tasks along with working with all members of your team. There are pros and cons to every new position. A pro would be getting to work with and know many different people on a daily basis. A con would be having to learn all the information about your community, pricing and local area, which can be difficult to learn if you are not from around there.”

  • What should someone expect from their first, entry-level job in Residential Property Management? 

“You should expect a lot of excitement within the field and a fast-paced environment.”

  • What do you wish someone would have told you about working in RPM? 

“You need to make your community your own and really take time to know and analyze your product.”    

  • What lesson(s) have you learned being relatively new to the industry? 

“Every day is a new day. Embrace it.”

  • What advice do you have for students who are considering a career in Residential Property Management or who want to learn more about it?

“If you’re interested in property management, like working with people and have good customer service and sales skills, then this experience is for you. Take the time to listen to your clients and residents, enjoy the moment.”

  • What types of questions have you received as an “ambassador”? 

“Is your job fun?

  • What background education to do you need to have to become a leasing consultant?

I tell them that working in this industry is a blast! Every day is something new and different. As for their educational backgrounds, it is helpful to have some sort of recognized industry credentials, such as NAAEI’s National Apartment Leasing Professional (NALP) professional designation. It’s always best to learn more and get involved with everything you can in our field!”

You can read about others like Ashley by visiting the National Apartment Association’s APTly Spoken Blog and looking for entries tagged with “My RPM Story.” These entries feature RPM ambassadors telling their own stories about how they found their place in the industry.

Follow NAAEI on Twitter @NAAEI.

Categories: Career Advice, College & Career Advice, Hospitality, Job Advice