Certified Guest Services Professional Certification Now Available!

In partnership with the American Hotel & Lodging Educational Institute (AHLEI), DECA is pleased to offer students an opportunity to boost their diploma and resume with the Certified Guest Service Professionals (CGSP®) industry certification. AHLEI strongly supports the certification of hospitality professionals in all facets of the industry. CGSP® recipients are recognized for their know-how to provide excellent guest service and for their commitment to creating memorable guest experiences.

To become certified by AHLEI, you must meet the knowledge and experience requirements and successfully complete a certification examination. DECA members who took the Hospitality and Tourism Cluster Exam at their state/provincial conference or at ICDC and scored at least 70% will be eligible for the Certified Guest Service Professionals (CGSP®) industry certification. Certifications are only available at the state/provincial level if the scores were reported by the state/provincial association.

The Certified Guest Service Professionals (CGSP®) industry certification will cost DECA members only $20, a sharply discounted rate compared to the general public and AHLEI members.

Please see below for more information on the ordering process.

ORDERING PROCESS

Certification orders can be made through DECA’s online membership system. Exam data from ICDC has been uploaded to the online marketplace. Some associations have also uploaded exam data from their state/provincial conference. DECA advisors will be able to order certifications for their students with scores above 70% on the exams.

Step 1 – Go https://membership.decaregistration.com/deca#. Only chapter advisors can order certifications for their students.

Step 2 – Enter your username and password.

Step 3 – Select the “Market Place” tab found in top the menu bar.

Step 4 – Select the “Certifications” hyperlink on the left-hand side of the page to see if any of your students are eligible for the Certified Guest Service Professionals (CGSP®) certification.

Step 5 – Select the check the box under the select column for the student(s) you would like to order the certification for.

Step 6 – Select the red “Create Invoice” button to review your order.

Step 7 – Select the “Confirm” button to process the order.

Step 8 – Back on the main tab menu, select the “Invoice History” tab.

Step 9 – In the new page, select the RED “Pay Invoices” button to pay your invoice with a credit card.

Step 10 Step 10 – DECA Inc. will collect paid orders on a weekly basis. AHLEI will receive the orders and distribute certifications directly to the chapter advisor. It will take approximately three weeks for AHLEI to process the order and distribute the certification.

If you have any questions about the ordering process, please contact Michael Mount at Michael_Mount@deca.org.

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